Committed Leaders and Champions

Strategy 1 - Use Outcomes Data to Promote Change
Lead program improvement by making sure staff and partners understand your vision, core goals, desired outcomes, and how progress will be measured, Share outcomes data regularly to drive program improvement
Strategies in Action:
  • The Chief Medical Officer and Director of Medical Informatics at Monroe developed an evaluation program that includes QOL, care management process, medical claims, and qualitative interview data and regularly share their results with the Plan’s Quality Management Committee, CEO and Board, and with program partners.
  • UHP developed an asthma-severity classification test for all providers. At first, providers used the classification scheme inconsistently and were reluctant to change their practices. To motivate clinical change, program champions showed clinicians the health outcomes achieved by the sites that used the classification scheme correctly.
Strategy 2 - Institutionalize the Focus on Outcomes
Incentivize care teams to deliver evidenced-based care linked to the outcomes you seek
Strategies in Action:
  • ANWM gives out a quarterly MVP award to employees for training providers on national guidelines.
  • CHA’s pay-for-performance model encourages clinical attention to the elements in the asthma registry, including severity classification, home visit referrals, and individualized action plans. CHA runs monthly reports sorted by clinical care site that highlight gaps in performance. There is a limit to the number of times a site can show up on the “out of compliance” list before CHA docks the provider’s pay.
Strategy 3 - Create Program Champions
Recruit champions to help spread improvement
Strategies in Action:
  • When CAPP educators identify particularly motivated parents at asthma education classes, they ask the parents to become peer educators. When parents accept, they receive training and mentoring until they are ready to lead community classes on their own.